Privacy Policy
Short and plain: we handle your information to answer your call and do the work.
What this site collects
This website is a call-only site. It has no contact forms and no customer accounts, so it does not ask you to type personal details into a page.
Like most websites, the servers that deliver it may keep standard technical logs, such as the pages requested and the time of the request.
Calls and email
When you call our line, we may collect your phone number and the details you share about your plumbing problem and your address, so we can schedule and complete the work. Calls to our line may be recorded for quality and training purposes.
If you email us, we use your address and message only to reply and to arrange service.
How information is used
We use information to answer your call, schedule and complete plumbing work, follow up on that work and meet our legal and business obligations. We keep information only as long as we need it for those purposes.
Sharing
We share information with people who help us do the work, such as the technician assigned to your job, and where the law requires it. We do not use your information for anything unrelated to your service.
Your choices
You can ask what information we hold about you, or ask us to correct or remove it, by emailing contact@proplumbingindependenceky.com. If you do not want a call recorded, tell dispatch at the start of the call.
Changes and contact
We may update this policy from time to time, and the current version will always be on this page. Questions go to contact@proplumbingindependenceky.com or to 6437 Taylor Mill Rd, Independence, KY 41051.